At Your Service Operator
Lincolnshire, IL Lincolnshire, IL Full-time Full-time $13 - $14 an hour $13 - $14 an hour PURPOSE AND PERFORMANCE GOALS Answers and transfers incoming telephone calls in a timely, pleasant and courteous manner.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone inquires regarding reservations, hotel information and guest concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES Operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.
Essential duties and responsibilities include the following (other duties may be assigned):
Uses private branch exchange (AYS) switchboard to connect interoffice and house calls.
Answers, screens, and routes outside and in-house calls.
Supplies information to callers and records messages.
Keeps record of guests requests by using the guest-ware program and ensures requests are completed.
Completes work orders for the engineering department.
Performs clerical duties such as filing, stuffing envelopes, etc.
Operates radio system to relay in-house messages and information.
Updates telephone directory in telephone computer system.
Inputs wake up calls.
Use proper procedures for transferring of phone calls.
Take room service orders using the MICROS system.
Places welcome calls to guests.
Ensure immediate and prompt guest attention to all guest concerns and complaints.
Understands and can react to emergency situations and procedures.
Utilizes AYS and front office computer system.
Uses communication log to pass on important information.
Serves as backup guest service agent, so must be able to perform all of those duties Be completely familiar with all emergency procedures and the fire system SUPERVISORY RESPONSIBILITIES - Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or GED.
Six months experience preferred.
LANGUAGE SKILLS Must have good telephone skills.
Must be able to communicate with callers, guests, customers, and fellow employees.
MATHEMATICAL SKILLS Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
REASONING ABILITY Must be able to reasonably direct incoming calls to the appropriate destination at times based on a description of the need versus a direct request.
May be required to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel if called upon to assist the front desk.
CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job frequently requires sitting, and use of arms, hands and fingers.
Requires reaching and typing.
Some walking and standing required.
HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
Also, depending on business demand, hours may be reduced at any time.
Job Type:
Full-time Pay:
$13.
00 - $14.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
One location Work Remotely:
No Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Responds to telephone inquires regarding reservations, hotel information and guest concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES Operates switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties.
Essential duties and responsibilities include the following (other duties may be assigned):
Uses private branch exchange (AYS) switchboard to connect interoffice and house calls.
Answers, screens, and routes outside and in-house calls.
Supplies information to callers and records messages.
Keeps record of guests requests by using the guest-ware program and ensures requests are completed.
Completes work orders for the engineering department.
Performs clerical duties such as filing, stuffing envelopes, etc.
Operates radio system to relay in-house messages and information.
Updates telephone directory in telephone computer system.
Inputs wake up calls.
Use proper procedures for transferring of phone calls.
Take room service orders using the MICROS system.
Places welcome calls to guests.
Ensure immediate and prompt guest attention to all guest concerns and complaints.
Understands and can react to emergency situations and procedures.
Utilizes AYS and front office computer system.
Uses communication log to pass on important information.
Serves as backup guest service agent, so must be able to perform all of those duties Be completely familiar with all emergency procedures and the fire system SUPERVISORY RESPONSIBILITIES - Not applicable QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE High school diploma or GED.
Six months experience preferred.
LANGUAGE SKILLS Must have good telephone skills.
Must be able to communicate with callers, guests, customers, and fellow employees.
MATHEMATICAL SKILLS Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
REASONING ABILITY Must be able to reasonably direct incoming calls to the appropriate destination at times based on a description of the need versus a direct request.
May be required to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel if called upon to assist the front desk.
CERTIFICATES, LICENSES, REGISTRATIONS - Not applicable PHYSICAL DEMANDS Practice written safety standards and rules at all times.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job frequently requires sitting, and use of arms, hands and fingers.
Requires reaching and typing.
Some walking and standing required.
HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
Also, depending on business demand, hours may be reduced at any time.
Job Type:
Full-time Pay:
$13.
00 - $14.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability Education:
High school or equivalent (Preferred)
Experience:
Customer service:
1 year (Preferred) Work Location:
One location Work Remotely:
No Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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